Privacy policy

Last updated: 26 September 2026

This notice explains how we collect and use personal information when you use this website or use Fusion Pharmacy Direct.

Who we are

Fusion Pharmacy Direct is operated by ZS Pharma Limited (company number 10834912), trading as Fusion Pharmacy, registered office 1 High View Close, Leicester, LE4 9LJ. ZS Pharma Limited is the data controller for the information described here. Our ICO registration number is ZA350999.

Information we collect

To dispense and deliver your prescriptions: your name, address, date of birth, NHS number, contact details, the medicines prescribed to you and related health information, received from your GP through the NHS Electronic Prescription Service.
When you have a private consultation: the health information needed to assess you and provide safe treatment, such as your symptoms, medical history, medicines and allergies.
When you book online: your name, email address, phone number and appointment time, collected through Google Calendar appointment booking. We only ask for these details: you'll discuss your health with the pharmacist at your appointment.
When you contact us by phone or email: your name, contact details and anything you tell us.
With your permission: information from your Summary Care Record, where we need it to dispense your medicines safely.
When you visit this website: our hosting provider processes technical information such as your IP address and browser type to deliver the site and keep it secure. This website does not use analytics, advertising trackers or cookies.

How we use it and our lawful basis

To dispense, supply and deliver your medicines, provide private consultations and treatment, and give you advice: the provision of health care, a task we carry out as an NHS pharmacy. Health information is processed under UK GDPR Article 9(2)(h), for the provision of health care by or under the responsibility of health professionals.
To manage your repeat prescriptions and remind you when they are due, if you ask us to.
To respond to your enquiries and complaints.
To meet our legal and regulatory obligations, including NHS and professional record-keeping.

We do not sell your information or use it for marketing without your consent.

Who we share it with

We share information only where needed for your care or where the law requires it: with your GP and other NHS services, with NHS bodies for payment and audit, with regulators, and with service providers who handle data on our behalf, such as our website host (Vercel), email and online booking provider (Google Workspace) and delivery staff. These providers act under contract and only on our instructions.

How long we keep it

We keep pharmacy records for the periods set out in NHS and professional records guidance. Enquiries that are not part of your care are deleted when no longer needed.

Your rights

You have the right to access your information, to ask us to correct it, and in some circumstances to ask us to delete it, restrict its use or object to its use. To make a request, contact us using the details above.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.